THE KEY TO ACHIEVING PROJECT GOALS
What sets us at Benedict apart from the competition is our industry leading customer service, assuring a seamless end to end experience for our customers. We offer excellent technical assistance for all product categories, and back it up with timely quoting, compliance and delivery services to assure our customers avoid costly disruptions to their projects.
Our dedicated customer service team ensures our customers receive the necessary compliance documents, such as product data sheets and statements of compliance, right when they need them. Coupled with our extensive selection of products, we guarantee that we can source the best solution for your projects, meeting the highest standards and offering peace of mind and helping you achieve your project goals.
With over 55 years of industry experience, Benedict combines industry knowledge with a customer focused approach, providing seamless service that keeps your projects on track and within budget.
Exceptional customer service is a crucial element in achieving project goals, as it ensures that all necessary compliance documents are provided on time, enabling seamless project progression. Our customer service team is dedicated to supporting clients by offering timely and accurate documentation, which is vital for meeting project specific requirements.
This commitment to service, combined with our extensive range of high-quality products and solutions, ensures that clients can trust in the reliability and compliance of the materials used in their projects, ultimately contributing to their success.
At Benedict, we offer an extensive product range that features quality assured quarried products and innovative solutions to meet the ever-changing demands of the marketplace. Our project specific products, such as the non-slumping SmartMix® range, Biofiltration Media Package, industry-leading Thermal Resistivity Sand, and Premium White Quartz Bunker Sand, are just a few examples of our commitment to innovation and excellence.
Whether you require standard products or project specific manufactured materials that need to meet a specific requirement for a unique application. If we don’t make it, we can source it!
Backed by an extensive partner network, we supply and deliver no matter the weather, to small and large projects alike. We offer expeditious delivery for bulk materials across the Sydney metropolitan area and beyond. At Benedict we take pride creating quality products for our customers.
We are committed to quality, compliance, and transparency in all that we do. We have an internal Quality Control and Environmental Compliance unit that ensures all products and materials meet relevant industry and environmental standards. Additionally, all our products are externally tested to provide our customers with the assurance they need before materials are delivered to their projects.
We aim to make the compliance process as easy as possible for our customers by providing convenient and easy to use resources. By partnering with Benedict, you can be confident that your project’s specific needs and requirements will be met with the highest level of quality and compliance. “Customers can trust that our products meet rigorous quality standards and are tested under a management system designed to enhance customer satisfaction and ensure product conformity with Australian Standards.” says Dave Connor, Benedict Sales Manager.
Delays in service and delivery are more than just an inconvenience, they can have a significant impact on a company’s bottom line. Service delays often lead to increased operational costs, whether it’s waiting for a quote, waiting on product information to assist with the product approval process, or waiting around on site for late deliveries, it all costs money and poor service whittles away the small amount of margin that contractors have for any given project.
Customers rely on timely service as a measure of a company’s reliability, and when that trust is broken, it can be difficult to regain. “At Benedict, we pride ourselves on the reliability of products, swift response times, reliable resources, timely deliveries and understand the real cost of time” says Dave. “By offering a reliable delivery service and maintaining rigorous quality standards, we help our customers unlock significant cost savings.”
For further details and to experience our exceptional service, contact our friendly sales team at sales@benedict.com.au. Visit benedict.com.au to explore our full range of products and services. Benedict, it’s what Sydney’s made of®.